How are updates communicated to Webex Calling users?

Updates to Webex Calling users are communicated through scheduled notifications and release notes because this approach ensures that users receive comprehensive and structured information regarding new features, fixes, and changes to the service. Scheduled notifications are typically sent directly to users' accounts or email, providing timely updates that can be integrated into their regular workflow. Release notes are detailed documents that provide insights into what has changed, including enhancements, bug fixes, and new functionalities, allowing users to understand how these updates may impact their experience or provide opportunities to leverage new capabilities.

This method of communication is preferred as it maintains a formal and organized approach, ensuring that users have access to critical information when they need it, rather than relying on potentially less reliable channels like social media or informal surveys, which do not provide the same level of detail or direct relevance to the updates for the service they are using.