True or False: Tier 2 support is focused on advanced problem resolution.

The statement that Tier 2 support is focused on advanced problem resolution is accurate. Tier 2 support is often characterized by its involvement in handling more complex issues that cannot be resolved by Tier 1 support. While Tier 1 typically addresses basic problems, Tier 2 support staff are usually more experienced and possess greater technical expertise. They analyze issues in-depth, utilize diagnostic tools, and implement solutions that may require a higher level of understanding and experience with the technology or services involved. This tier is essential for resolving issues that require additional troubleshooting steps or greater familiarity with the system architecture. Overall, the role of Tier 2 support is critical in ensuring that escalated problems are effectively addressed, leading to improved customer satisfaction and system reliability.