What are the five available Call Queue and Hunt Group routing patterns?

The correct answer encompasses all the listed options, as the five available Call Queue and Hunt Group routing patterns include Circular, Top Down, Longest Idle, and two additional methods that are often specified in context.

• Circular routing distributes calls to available agents in a circular manner, ensuring that all agents receive a balanced number of calls over time.

• Top Down routing sends calls to agents based on their order in the list, starting from the first agent and moving to the next if the first is unavailable, which is straightforward and easy to manage.

• Longest Idle routing directs calls to the agent who has been on standby the longest, thereby reducing wait time for callers and optimizing resource use by focusing on those who haven't had recent calls.

The inclusion of "All of the above" as the correct answer indicates that all these routing methods contribute to effective call handling strategies in Call Queues and Hunt Groups, allowing organizations to tailor their approach based on specific operational needs. The recognition of diverse routing patterns demonstrates the flexibility needed in managing incoming call traffic effectively.