What does call analytics in Webex Calling provide?

Call analytics in Webex Calling is focused on providing detailed metrics about call performance and duration. This information is crucial for organizations that want to assess the effectiveness and reliability of their calling infrastructure. By analyzing call performance metrics, users can gain insights into connection quality, call drop rates, and the overall duration of calls which can help identify any potential issues impacting communications.

These analytics enable businesses to make informed decisions on improving their telephony systems, ensuring a better user experience, and optimizing the network to support high-quality voice and video communications. Having access to such metrics allows administrators and IT teams to troubleshoot and enhance their Webex Calling experience, ultimately leading to improved productivity and user satisfaction.

While other options might provide some elements of user experience or connectivity-related information, they do not capture the core focus of call analytics, which is specifically about evaluating and continuously improving call performance and efficiency.