What does the “live monitoring” feature enable in Webex Calling?

The “live monitoring” feature in Webex Calling is designed to provide users with the ability to monitor call metrics during active sessions. This capability allows administrators or supervisors to observe real-time statistics about ongoing calls, such as call duration, participant information, and other relevant metrics. By using live monitoring, organizations can ensure that calls are proceeding smoothly and identify any potential issues as they arise, enabling them to respond quickly to maintain call quality and efficiency.

This feature is particularly valuable in environments where customer interaction is critical, such as call centers, allowing management to oversee communications and make informed decisions based on live data. The ability to see metrics in real time contributes significantly to improving operational outcomes and enhancing the overall user experience in Webex Calling.