What does the term "auto attendant" refer to in Webex Calling?

The term "auto attendant" in Webex Calling refers to an automated system designed to greet callers and guide them to the appropriate department or extension. This system helps streamline the process of connecting callers with the right person or information without the need for a human operator. It typically involves pre-recorded greetings and prompts that allow callers to choose options by entering numbers on their phone's keypad or speaking commands, making the call handling more efficient.

This functionality is crucial for businesses as it enhances customer experience by reducing wait times and ensuring that calls reach the right destination swiftly. Options for various departments or services can be programmed, allowing callers to navigate directly to the information or personnel they need.