What does the term "softphone" refer to in the context of Webex Calling?

The term "softphone" in the context of Webex Calling refers to a software application that enables users to make voice over Internet Protocol (VoIP) calls using a computer or mobile device. Unlike traditional telephones, which require dedicated hardware, softphones allow users to use their existing devices—such as laptops or smartphones—to connect with others through the internet for voice communication. This flexibility is essential for Webex Calling, as it enhances the ability to stay connected regardless of physical location, as long as there is internet connectivity.

Softphones typically include features such as video calling, call forwarding, voicemail, and integration with other software tools, making them a versatile solution for remote work and collaboration. By utilizing a softphone, users can take advantage of the robust capabilities of Webex, such as seamless integration with meetings, messaging, and other collaboration tools.