What is a primary benefit of the analytics provided in the Webex Calling dashboard?

The primary benefit of the analytics provided in the Webex Calling dashboard is their ability to help in understanding user engagement. This analytics capability allows administrators and managers to monitor call patterns, usage statistics, and overall engagement levels with the Webex Calling platform. By gaining insights into how users interact with the system, organizations can identify trends, assess service effectiveness, and make informed decisions about user training or feature enhancements. This understanding is crucial for optimizing the user experience and ensuring that the tools available meet the needs of the organization.

The other options, while they may represent important functions within a broader organizational strategy, do not capture the essence of what the Webex Calling analytics specifically offers. They do not directly link to user engagement insights as the correct answer does. Therefore, focusing on user engagement through analytics is key to leveraging the full potential of the Webex Calling platform.