What is the purpose of call metrics in Webex Calling?

Call metrics in Webex Calling serve the essential function of aiding in better decision-making regarding call management. Monitoring call metrics allows organizations to analyze various aspects of their call activity, such as call volume, duration, issues with call quality, and user engagement. By assessing this data, administrators can identify patterns, optimize call center performance, allocate resources more effectively, and implement strategies to enhance overall communication efficiency. This insight plays a critical role in improving operational efficiency and ensuring a better customer experience.

While factors like hardware upgrades, marketing strategies, and user subscriptions may be important in their own contexts, they don't directly relate to the primary function of call metrics in the realm of call management, making this choice the most relevant and accurate.