What is the role of Cisco Unified Communications Manager in Webex Calling?

The role of Cisco Unified Communications Manager in Webex Calling primarily revolves around managing call control and overseeing feature availability. This system acts as the backbone for call management within an organization's communication environment, allowing users to make and receive calls, manage voice messaging, and utilize various collaboration features integrated into the Webex ecosystem.

Cisco Unified Communications Manager ensures that calls are routed efficiently and correctly, providing functionalities such as call transferring, conferencing, and call holds. It also manages user profiles associated with calling features, enabling or disabling certain capabilities based on the organization's policy or user needs.

While training, billing, and network hardware maintenance are critical aspects of a robust communication system, they do not fall under the direct responsibilities of the Cisco Unified Communications Manager. Training sessions may be provided separately, and billing or invoicing generally relates to other systems specific to financial management. Similarly, network hardware maintenance is managed through different platforms, not directly by the call control management system.