What is the Webex Calling Product Availability SLA?

The Webex Calling Product Availability Service Level Agreement (SLA) is set at 99.99%. This percentage indicates a high level of reliability and uptime for the Webex Calling service, meaning that the service is guaranteed to be operational and accessible 99.99% of the time. This level of availability is often critical for businesses that rely on communication tools to conduct their operations, ensuring minimal disruptions and a dependable experience for users.

A 99.99% availability translates to a very small amount of downtime throughout the year—just a few minutes each month—which is essential for organizations that need consistent and uninterrupted communication solutions. This SLA demonstrates commitment to providing a robust service that businesses can trust.