What role does "call detail records" (CDR) play in Webex Calling?

Call Detail Records (CDRs) play a crucial role in Webex Calling by providing detailed logs of call transactions. These records include essential information about each call, such as the time of the call, duration, the calling and called parties' identifiers, and any other relevant metadata associated with the call. This data is fundamental for various purposes, including analyzing call patterns, troubleshooting issues, and ensuring compliance with regulatory requirements.

CDRs are invaluable for service providers and organizations as they allow for granular monitoring and management of communications services. For example, network administrators can utilize this information to identify usage trends, billing details, and enhance overall call management effectiveness.

The other choices focus on different aspects of Webex Calling functionalities but do not directly relate to the primary function of CDRs. While correlation of user presence and call initiations is important for user experience, it does not describe the core purpose of CDRs. Similarly, directly connecting to emergency services is a significant feature of calling services, but it doesn’t pertain to the detailed logging function that CDRs serve. Predictive analytics on call frequency, while a valuable tool for future planning, is not a direct characteristic of CDRs either.