When should you open a Webex Calling TAC case?

Opening a Webex Calling TAC case is appropriate in several situations, making the comprehensive answer the most suitable choice.

When you have exhausted Tier 1 support, it indicates that you have already attempted initial troubleshooting steps and found that your issue cannot be resolved at that level. This progression is essential because TAC (Technical Assistance Center) support is designed to handle more complex problems that require deeper technical expertise.

Additionally, identifying documentation discrepancies and errors is a valid reason to open a TAC case. Documentation is crucial for user guidance and can significantly impact the overall user experience. By reporting inconsistencies, you help ensure that resources remain accurate and reliable for all users.

Furthermore, if you encounter a calling issue that persists despite your efforts to resolve it, engaging TAC support is warranted. Their expertise can provide insights and solutions for challenging problems that may not be readily apparent.

Therefore, choosing to open a TAC case in any of these scenarios is aligned with best practices for support in complex systems like Webex Calling. Each situation reflects a commitment to addressing issues effectively, ensuring that users can rely on the support needed to maintain system functionality.