Which feature in Webex Calling uses call routing and announcement options for call intercept capability?

The feature that uses call routing and announcement options for call intercept capability is indeed Call Intercept. This functionality allows calls intended for a specific user to be intercepted and optionally routed to a different destination or presented with an announcement, depending on the configuration.

Call Intercept can facilitate workflows where a user may want to take control of incoming calls that might not be answerable at the moment, thus allowing for effective management of communications. The feature can also provide announcements that inform the caller of the situation, enhancing the user experience and ensuring that important communications are not missed.

This direct use of call routing and announcement options sets Call Intercept apart from other features, which have different primary functions. For instance, while Call Redirect and Call Forwarding focus primarily on rerouting calls to other numbers without necessarily providing an announcement, Call Screen is more about managing calls based on their identification rather than intercepting and announcing them.

In summary, Call Intercept is specifically designed to integrate call handling capabilities with announcements, making it the right choice in this context.