Which feature of Webex Calling helps in managing customer interactions?

Call routing is a crucial feature in Webex Calling that plays a significant role in managing customer interactions effectively. It allows incoming calls to be directed to the appropriate destination based on predefined rules, such as the time of day, the caller's number, or the availability of agents. This process ensures that customers reach the right department or individual without unnecessary delays, enhancing their overall experience.

Efficient call routing helps organizations optimize their resources by distributing incoming calls strategically, thus reducing wait times and improving customer satisfaction. By ensuring that calls are handled by the most qualified personnel, businesses can address customer needs more promptly and effectively, leading to better relationship management and service delivery.

In contrast, the other options primarily serve more basic functions. For example, call waiting lets a user hold and switch between calls but doesn't specifically address how calls are routed or managed. Voicemail is focused on message storage rather than live interaction management, and music on hold provides a temporary distraction for callers but does not influence how their calls are handled.