Which feature of Webex Calling helps prioritize calls based on business rules?

Prepare for the Webex Calling Expert Exam. Use practice questions and detailed explanations to understand core concepts and exam format. Boost your confidence and skills to excel in your certification journey.

The feature that helps prioritize calls based on business rules is call routing policies. This functionality allows organizations to define specific rules and criteria for how incoming calls should be handled. By establishing these policies, businesses can direct calls to the appropriate destinations based on factors such as time of day, caller ID, or the type of call. This ensures that important calls, such as those from key clients or business partners, are prioritized and managed effectively, enhancing customer service and operational efficiency.

Call forwarding and voicemail setup primarily focus on managing calls rather than establishing prioritization based on business rules. Call forwarding allows users to redirect calls to another number but doesn't inherently prioritize or categorize them. Voicemail setup simply provides a means for callers to leave messages if the recipient is unavailable. Conference bridging is a feature that allows multiple parties to join a single call but is not designed for prioritizing calls based on rules. Thus, call routing policies stand out as the key feature for prioritizing calls in a business context.

Subscribe

Get the latest from Examzify

You can unsubscribe at any time. Read our privacy policy