Which of the following determines when a case is de-escalated and/or closed?

The determination of when a case is de-escalated and/or closed is based on several key factors that ensure a comprehensive resolution to the issues at hand.

Firstly, addressing the issue itself is a primary criterion. If the root cause of the problem has been resolved and the initial concerns have been adequately addressed, it indicates that the case can be moved towards closure.

Secondly, if a reasonable period has passed without any further issues arising, it reinforces confidence that the solution implemented is effective and that no lingering problems exist. This time frame serves as a measure to confirm stability and reliability in the service or product.

Lastly, an agreement to downgrade case severity can also prompt de-escalation. When stakeholders involved in the case reach a consensus that the situation no longer warrants the same level of urgency or concern, this can indicate it's appropriate to close or reduce the status of the case.

Combining these aspects, it becomes clear that all the listed factors collectively assist in determining the appropriate moment for de-escalating or closing a case, leading to the conclusion that all these conditions are pertinent in the decision-making process.