Which TAC case severities are considered non-urgent?

The classification of TAC (Technical Assistance Center) case severities is crucial for understanding how issues are prioritized and addressed. The correct choice indicates that severity level S4 is considered a non-urgent case.

S4 cases typically involve minor issues, general questions, or requests for information that do not impact the business operations or system functionality in a significant way. These cases may relate to inquiries about product features, best practices, or other non-critical support needs. Since they do not require immediate attention, they can be handled within a longer time frame, allowing support teams to prioritize more critical issues first.

In contrast, severity levels S1, S2, and S3 represent increasing degrees of urgency, with S1 being the most critical, often indicating system outages or failures that severely impact business operations. Therefore, cases assigned to S1 through S3 are prioritized higher due to their potential implications for service availability and business continuity. Understanding these distinctions helps organizations align their support efforts with the urgency of the issues faced.