Which Webex Calling feature helps manage call routing based on user availability?

The feature that helps manage call routing based on user availability is call forwarding. Call forwarding allows incoming calls to be redirected to another number based on the user's current availability. For example, if a user is unavailable to take calls at their primary number, they can set up call forwarding to redirect those calls to another device, such as a mobile phone or voicemail, ensuring that they do not miss important calls.

Call forwarding can be configured to activate in various scenarios, such as when a user is busy, does not answer, or is away from their desk. This functionality allows for seamless communication and ensures that callers can reach the user regardless of their location or availability status. By effectively routing calls, it enhances the overall efficiency of communication within an organization.

Other features, while useful, do not primarily manage call routing contingent on user availability. Call screening provides a way to decide whether to answer a call based on the identity of the caller. Hold and transfer allows users to place a call on hold and transfer it to another line but does not directly interact with user availability. Automatic redial attempts to contact a busy line again after a failed call but does not facilitate call routing based on a user's current status.