Who has the option to provide Tier-1 support for Webex Calling?

The correct answer is that only the VAR (Value-Added Reseller) has the option to provide Tier-1 support for Webex Calling. This role is crucial because VARs typically have a closer relationship with the end users and are often equipped with the necessary resources and training to handle initial support issues. They understand the specific needs of their clients and can address basic troubleshooting steps, account setup, and user onboarding, making them a point of contact for customers needing immediate assistance.

In many cases, Service Providers focus more on the network and underlying infrastructure rather than direct customer service, which is typically within the purview of VARs. Authorized partners may also engage in providing support, but the Tier-1 support is more specifically aligned with the capabilities and responsibilities of the VARs in the Webex ecosystem.